Last updated: 20/5/2022
Introduction
The AIP section has recently
obtained a Quality Service Charter which demonstrates the high commitment to
client service this section has provided in the past and continues to do so.
To deliver a high-quality service
to all clients as highlighted in our Charter we support several individuals
including estate agents, public notaries, members of the legal profession, residents
and non-residents as well as vendors of immovable property located in Malta.
The section provides a wide range
of services whilst assisting clients in completing the necessary documentation
required to be submitted with every application, including:
• Consultation on current legislative provisions and
regulatory policies applicable to the transaction being undertaken,
·
Providing support and approvals and / or permits
as required by legislation administered by the section,
• Obtaining information from, or for, non-resident
vendors or purchasers of immovable property or for their own organisational
scope.
Our standards
If contacted, we will at all times
act in a professional manner, act politely and fairly, and with courtesy and
consideration. We will:
•
Answer phone calls promptly during office hours
and identify the name or position of the person answering and branch contacted,
•
Acknowledge all correspondence within 24 hours
of receipt and finalise processing within 72 hours of receipt of a police
conduct certificate,
•
Respond in an informative and sensitive way.
In providing information we will:
•
Give you the most accurate, up to date
information available to us,
•
Answer as fully and precisely as requests permit
us to do so.
When we are carrying out our legislative responsibilities,
we will,
•
Administer the provisions carefully, fairly and
objectively,
•
Give up to date and accurate information about
the relevant legislation to enable clients to meet their obligations properly.
How well do we provide our service?
We aim to achieve the standards set out in this Charter as
part of our scope to be a best practice organisation. Assessing our performance
against our standards is an important element in achieving this aim. We will
welcome comments and feedback on how successful we are in meeting our service
standards as an ongoing process.