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About CFR online Services

1.     What is CFR Services On-Line?
CFR Services On-Line is a suite of Internet services provided to Tax Practitioners, Corporate and Individual Taxpayers, Employers, Notaries and Data Providers.
CFR Services On-Line enable various categories of taxpayers and their authorised tax practitioners to file Income Tax Returns, VAT Returns, effect online payments and submit other Commissioner for Revenue data on-line over the Internet.
 
2.     Why has the Commissioner for Revenue launched On-Line Services?
The Commissioner for Revenue launched CFR Services On-Line to improve Taxpayer Services making use of modern technology, reduce unnecessary paper work, manual capturing and reducing the possibility of human error, thus enhancing efficiency.
 
3.     How will I know when more services are available and I can use CFR Services On-Line?
The Commissioner for Revenue notifies taxpayers and tax practitioners through updated news items on the CFR website homepage, along with sending out circulars to taxpayers and tax practitioners.
 
4.     Why is Registration required?
Registration is required to safeguard all those involved in this process, that is, the Commissioner for Revenue, the Taxpayer and the Tax Practitioner. In an environment where communication is carried out by electronic means, the registration process ensures that only those taxpayers who have authorised their registered tax practitioner are able to view the information and use the services.
 
5.     How will CFR Services On-Line be sure of the authenticity of the Tax Practitioner?
The Commissioner for Revenue enforces a 2-Step Authentication Mechanism through e-ID. To access CFR online systems a tax Practitioner will either use an Authentication Code (available through Mobile App); or through e-id’s using Chip and Pin.
 
6.     What other security measures have been implemented by the Commissioner for Revenue?
All communications between the users and CFR Services On-Line are encrypted through Secure Socket Layer. Visit the Security FAQ page for more information about security.
 
7.     What are the benefits of using CFR Services On-Line?
CFR Services On-Line will enable taxpayers or their authorised tax practitioners to submit data On-Line. When forms are filed on-line, the taxpayer benefits from:
·         Accuracy: In built checks in the application software will prompt you to adjust any errors that might render your data inaccurate.
·         Efficiency: Any document that is filed on-line is received by the Commissioner for Revenue and acknowledged immediately on-line.
·         Reliability: The elimination of manual keying of data ensures that the information received by the Commissioner for Revenue is the same information you have submitted yourself.
·         Security: All the data submitted is encrypted to ensure confidentiality.
·         Savings: You will no longer need to queue at the department to file forms. You will no longer need to send copies of documents in paper format to the Commissioner for Revenue.
 
8.     How is it possible to file the Company Tax Return and Financial Statements electronically?
The Commissioner for Revenue provides an e-Return to those Tax Practitioners that have been authorised for electronic filing by their corporate taxpayers. The e-Return is in spreadsheet format and also contains a TIFD component where Financial Statement information can be updated. The e-Return contains information specific to the Company. Upon completion of the e-Return, the Tax Practitioner submits the file directly through the CFR On-Line Portal.
 
9.     How do I know when to file tax forms and effect related payments?
Forms and Returns are due to be filed and payments have to be effected by specific statutory dates. Detailed information of all filing and payment dates may be obtained on-line from the Event Calendar available from the Commissioner for Revenue Website.
 
10.  What are the benefits of using the e-Return and filing electronically over the Internet?
By using e-Return you and your tax practitioner will benefit from:
·         Electronic Acknowledgements: an acknowledgement is issued automatically via email
·         Electronic Validations: the validations and warnings implemented within the e-Return will warn you about any errors or missing information prior to submission
·         Accuracy: manual keying is eliminated and there will be no need for subjective interpretation of data
·         Better Time Management: the accuracy and error-checking in the electronic lodgement environment reduce unnecessary enquiries
·         Reduced Paper: there is no need to send hard copies of the Tax Return or Financial Statements
 
11.  Where can I get more information on the e-Return?
The Commissioner for Revenue has a Web Page on Electronic Lodgement from where you can download a detailed User Guide on the use of the e-Return.
 
12.  Are e-Returns treated differently than returns filed manually?
No. The e-Return and the equivalent paper copy contain the same information.
The taxpayer will receive the same Acknowledgement and Tax Statement for the e-Return issued for the manual version.
 
13.  Is the e-Return more likely to be selected for an audit or enquiry?
No. The Commissioner for Revenue guarantees that both the e-Return received electronically and the manual Tax Return are processed through the same compliance checking procedures to identify whether a return is to be examined in more detail as an audit case.
 
14.  How are the Office of the Commissioner for Revenue services monitored, assessed and improved?

All Government services are subject to monitoring and assessment by the Management Efficiency Unit (MEU) and Commissioner for Simplification and Reduction of Bureaucracy within OPM, to ensure the implementation of Better Regulation principles and procedures within the Public Sector.